Terms and Conditions - Landscapers Mottingham
Welcome to the terms and conditions for Landscapers Mottingham. This page explains the key rules, responsibilities, and expectations that apply when you use our landscaping services. By booking, requesting a quotation, accepting a proposal, or allowing work to begin, you agree to these terms. The purpose of these terms is to provide clarity, protect both parties, and ensure that every project is carried out in a professional and organised manner.
These terms and conditions are written to support a clear working relationship. Landscaping projects often involve planning, materials, site conditions, weather, and scheduling, so it is important that every customer understands how our services operate. Please read this information carefully before confirming any work.
1. Scope of Services
Landscapers Mottingham provides a range of landscaping services, which may include garden design, turfing, planting, fencing, paving, patio installation, ground preparation, maintenance, and related outdoor improvement work. The exact scope of services for each project will be defined in the quotation, proposal, or written agreement provided before the work begins.
Only the work described in the accepted quotation or agreement is included. Any additional tasks requested after the project has started may require a revised price, new schedule, or both. We aim to be flexible, but all changes must be agreed in advance so that expectations remain clear.
2. Quotations and Estimates
All quotations are based on the information available at the time of inspection or enquiry. Estimates may be influenced by site access, ground conditions, material selection, labour requirements, and the size or complexity of the project. If new information becomes available after the quotation is issued, the final cost may change.
A quotation is usually valid for a limited period, as material costs and labour availability can change over time. If a quote expires, a revised quotation may be issued. Unless otherwise stated, quotations do not include work outside the agreed scope.
Any pricing provided verbally or informally should be confirmed in writing before the job is accepted. This helps ensure that both sides are working from the same information.
3. Booking and Acceptance
A booking is confirmed when the customer agrees to the quotation or written proposal and the required deposit, if applicable, has been paid. Once confirmed, we will arrange the project schedule based on availability, weather conditions, and the nature of the work.
By accepting the booking, the customer confirms that they are authorised to request the work on the property or land in question. If permission from a landlord, freeholder, neighbour, management company, or other party is required, it is the customer’s responsibility to obtain it before work begins.
We recommend that all written agreements are reviewed carefully before acceptance. This includes checking that the service description, materials, and timings are correct.
4. Deposits and Payments
Some projects may require a deposit before materials are ordered or dates are reserved. Where a deposit is requested, it will be stated clearly in the quotation or invoice. Deposits are typically used to cover planning time, administration, and the commitment of resources needed to begin the project.
Final payment terms will also be set out in advance. Depending on the project, payment may be due in stages, on completion, or according to an agreed schedule. Payment must be made using the method specified in the agreement.
Failure to pay on time may result in delays, suspension of work, or additional charges where appropriate. Any unpaid balances remain the responsibility of the customer until settled in full. If a payment dispute arises, customers should raise the issue promptly so it can be reviewed.
5. Materials and Product Selection
Landscaping projects often involve natural materials such as stone, timber, soil, turf, plants, and aggregates. Because many of these materials are organic or naturally varied, slight differences in colour, texture, grain, size, or finish may occur. These variations are normal and should not be considered defects.
Where the customer chooses specific products, colours, or grades, it is the customer’s responsibility to ensure the choice meets their expectations and intended use. Some materials may have natural limitations or require maintenance, especially in outdoor environments exposed to weather and seasonal changes.
If a product becomes unavailable after ordering, we may suggest a suitable alternative. Any substitution will be discussed before proceeding wherever possible.
6. Site Conditions and Access
The customer must ensure that the site is reasonably accessible on the agreed dates. This includes access for workers, tools, and materials. If gates, paths, driveways, shared entrances, or restricted spaces affect access, these details should be discussed before the project begins.
The condition of the site may also affect how the work is carried out. Hidden issues such as poor drainage, underground services, unstable ground, hidden roots, old foundations, or previous construction can affect timeframes and costs. If unforeseen conditions are discovered, we may need to pause the work until a solution is agreed.
It is important that the site is prepared before work starts. This may include clearing personal items, securing pets, and ensuring that hazardous objects are removed from working areas. We are not responsible for delays caused by an inaccessible or unsafe site.
7. Timelines and Scheduling
We aim to complete all projects within a reasonable timeframe. However, landscaping work can be affected by weather, material availability, site conditions, and the complexity of the task. For this reason, dates and durations are estimates unless explicitly guaranteed in writing.
Weather-sensitive activities may be postponed if conditions are unsuitable. This can include turfing, planting, paving, excavation, or concrete-related work. Any change to the schedule will be communicated as soon as reasonably possible.
Customers should understand that some stages of a project may depend on prior stages being completed and inspected. Delays in one area can affect the overall schedule.
8. Customer Responsibilities
The customer agrees to provide accurate information about the property, desired work, and any known issues that could affect the project. This includes informing us of planning restrictions, shared boundaries, drainage concerns, pet access, or existing underground services if known.
Customers are also responsible for ensuring that the property owner or responsible party has approved the work. Any decisions made by the customer that affect the project outcome, including design changes or material choices, should be confirmed in writing whenever possible.
- Provide safe and reasonable access to the site
- Remove personal belongings from work areas
- Disclose known hazards or restrictions
- Confirm approvals where permission is required
- Review proposals and invoices promptly
9. Changes to Work
Occasionally, customers may wish to amend the original plan after work has started. Changes may include extra planting, altered paving layouts, upgraded materials, additional fencing, or revised dimensions. Such changes can affect cost and completion time.
All variations must be agreed before the additional work is carried out. Where possible, we will provide a revised quotation or written confirmation of the change. If a change is requested urgently, we may proceed only after explaining the likely impact on the project.
We reserve the right to refuse changes that would compromise safety, quality, or practicality.
10. Cancellations and Postponements
If a customer needs to cancel or postpone a booking, reasonable notice should be given as early as possible. Depending on the timing of the cancellation and any materials already ordered, charges may apply to cover costs incurred.
Deposits may be non-refundable in certain circumstances, particularly where materials have been purchased, staff have been scheduled, or the project date has been reserved exclusively. Any such conditions will be stated clearly where applicable.
We may also need to postpone work due to weather, safety concerns, illness, material shortages, or other events beyond our control. In such cases, we will make reasonable efforts to reschedule the work.
11. Warranties and Quality Expectations
We take pride in delivering high-quality landscaping services and aim to complete each project with care and professionalism. However, the outdoor environment can affect the long-term performance of certain materials and installations.
Natural settling, minor movement, plant growth variation, and weather-related changes are normal in landscaping work. These do not necessarily indicate a defect. Where specific workmanship warranties apply, they will be described in writing. Any warranty may be limited by misuse, poor maintenance, external damage, or alterations made by others.
Plants, turf, and other living materials are subject to natural variation and require ongoing care. Their condition after installation may depend on watering, seasonal timing, soil quality, and maintenance carried out by the customer.
12. Maintenance and Aftercare
Some landscaping installations require ongoing care after completion. This may include watering, feeding, trimming, cleaning, surface protection, and periodic inspection. The customer is responsible for maintaining the completed work unless a separate maintenance agreement has been arranged.
Failure to follow recommended aftercare may affect appearance, durability, and performance. If aftercare advice is provided, it should be followed as closely as possible. This is especially important for turf, newly planted areas, timber structures, and paved surfaces that may need curing or settling time.
We may offer guidance on typical maintenance needs, but routine care remains the customer’s responsibility unless stated otherwise in writing.
13. Liability and Limitations
We will carry out our services with reasonable skill and care. However, liability is limited to the value of the services provided where permitted by law. We are not responsible for indirect losses such as loss of use, inconvenience, business interruption, or damage caused by events beyond our control.
We are not liable for pre-existing defects, hidden site conditions, or issues caused by third parties. This includes underground services that were not disclosed, pre-existing drainage faults, unstable structures, or previous poor workmanship that becomes visible during the project.
Nothing in these terms limits liability where it cannot be limited by law, including liability for fraud or personal injury caused by negligence.
14. Health, Safety, and Compliance
Health and safety are important on every project. Customers should avoid entering active work areas unless invited and should keep children and pets away from hazardous zones. We may stop work if conditions are unsafe or if access is being obstructed.
Where relevant, work will be carried out in line with applicable legal and safety requirements. If the project involves regulated work, specialist permissions, or compliance checks, those matters will be discussed in advance.
Safety concerns may require immediate changes to the work plan. In such situations, delays or adjustments may be necessary to protect people, property, and equipment.
15. Ownership of Materials
Materials supplied for a project remain the responsibility of the customer once delivered to the site, unless otherwise agreed. If payment is overdue, ownership of certain materials may remain with the supplier or service provider until the agreed amount has been paid in full, depending on the arrangement set out in the contract.
Where waste removal or disposal is included, this will normally cover the materials generated by the agreed work only. Any additional waste beyond the original scope may be charged separately.
16. Complaints and Disputes
If the customer is unhappy with any aspect of the service, the issue should be raised as soon as possible. Early communication allows problems to be reviewed while the details are fresh and before they develop further.
We encourage reasonable discussion and fair resolution of any complaint. In many cases, concerns can be addressed through inspection, clarification, corrective work, or adjustment where appropriate. If a disagreement cannot be resolved informally, the matter may need to follow the process set out in the written agreement or applicable law.
17. Privacy and Information Use
Any personal information shared for the purpose of arranging landscaping services will be used only for legitimate business purposes such as quotations, scheduling, invoicing, communication, and record keeping. Information will be handled responsibly and only retained for as long as necessary for service administration, legal, or accounting reasons.
Customer information will not be used for unrelated purposes without permission. If documents or project records are retained, this is done to support service quality, financial records, and future reference where appropriate.
18. Updates to These Terms
These terms and conditions may be updated from time to time to reflect changes in services, legal requirements, or business practices. The latest version will apply to new bookings and may also apply to ongoing arrangements where appropriate.
It is the customer’s responsibility to review the terms before confirming a new project. If any part of the terms is unclear, it should be discussed before work starts.
Final Statement
By engaging Landscapers Mottingham, the customer acknowledges that they have read, understood, and agreed to these terms and conditions. These terms are intended to create a fair and professional framework for landscaping work, helping both sides avoid misunderstandings and ensuring that each project has a clear basis for delivery.
Landscaping is a practical and creative service that depends on cooperation, communication, and realistic expectations. When both parties understand their responsibilities, the project is more likely to proceed smoothly and produce a result that is attractive, durable, and suited to the property.
